| Order Acknowledged |
We have received your order. This status appears a short time after you have placed the order, but before the charges have been authorized. It serves as your receipt. |
| Holding |
Your order is being held due to one of the following reasons: out of country order, order to Alaska or Hawaii, credit card billing issue. Or, we simply may need more information to process your order. Please contact us so that we may continue processing without further delay. |
| Declined |
Your credit card was declined. With recent increased security measures in place for Internet purchasing, there are a variety of reasons this may have occurred. Contact your credit card company to verify your name and address information and then contact us with updated information. |
| Ordered |
Your charges have been authorized and your order has been sent to the distributor for shipment. Shipment typically occurs within 3 business days. |
| Tracking Requested |
Your order does not have a tracking number and we are contacting the manufacturer to retrieve it. |
| Priority Status |
You have contacted us requesting status information on your order and we are actively looking into it. You should receive correspondence from us within 48 hours of your initial request. |
| Backordered |
The product you ordered is currently backordered. You have received a backorder notice via email which indicates the time length of backorder. If you did not receive an email from us, please contact your personal representative or e-mail us |
| Shipped |
Your order has been shipped and is now en-route to the shipping address provided. You also have a tracking number or ship date when this status is shown. |
| Customer Refunded |
Your account has been credited for a return you made or a delivery you have refused from our store. |
| Cancelled |
Your order has been cancelled and your credit card has been credited for any charges. |
